Frequently asked questions

The price includes:

• Use of the vehicle for the contracted period.
• Standard coverage (mandatory third-party liability insurance).
• Unlimited mileage on regular rentals.
• Taxes included.

Additional coverages and assistance services are available to fit each customer's needs; they are optional.

To rent a vehicle you need to:

• Be over 23 years old.
• Show a valid national ID card or passport.
• Show a valid driver's license, from any country.
• Leave the security deposit that corresponds to the vehicle category.

Yes. The amount depends on the category:

• Economy cars and sedans: US$300.
• SUVs (Raize, Rush), pickups and minibuses: US$400.
• Premium SUVs (Toyota Prado or similar, Fortuner): US$600.

The deposit can be made with a credit or debit card. After receiving and inspecting the vehicle, LAGO releases the deposit, as long as there is no damage, missing fuel, fines, extra days or other charges set out in the contract.

Estimated release times:

• Credit card: 2 to 7 days.
• Debit card: 15 to 30 days.

The final time also depends on the issuing bank.

Basic coverage included

Every rental includes Mandatory Third-Party Liability Insurance. This coverage applies when the competent authority declares the driver of the rented vehicle responsible for the accident. Its limits are:

• Death, disability or injury to one person: up to US$2,500.
• Death, disability or injury to two or more people: up to US$5,000 in total.
• Property damage to third parties: up to US$2,500.

Basic coverage does not protect damage to the rented vehicle. It also does not cover theft, total loss, glass, tires, or medical expenses of the driver or passengers, unless expressly stated in another coverage you purchase. If damage to third parties exceeds the limits above, the difference is not covered by the mandatory insurance.

Gold coverage — US$15 per day

Protects against damage caused by:

• Collisions with other vehicles.
• Collisions with posts, houses or other fixed objects.
• Collisions with animals.

For covered damage, LAGO pays 80% and the customer pays 20%. The customer's minimum share or deductible is US$600, regardless of the vehicle category. Gold does not cover damage from misuse, negligence, breach of contract or any damage that is not a covered event. In case of theft or total loss, the customer pays 30% of the vehicle's replacement value. LAGO does not offer 100% protection, US$0 liability or zero-deductible coverage.

Monthly Gold protection — US$250 per month

Same conditions as daily Gold: LAGO pays 80% of covered damage, the customer pays 20%, with a minimum share of US$600; in case of theft or total loss, the customer pays 30% of the replacement value.

Glass protection — US$3 per day

Covers damage to or breakage of all glass installed in the vehicle: windshield, rear window, side windows and other original glass. Subject to the terms and exclusions of the contract.

Tire protection — US$5 per day

Covers punctures, blowouts, tire repair, and replacement when the tire cannot be repaired. It does not cover damage to the rims.

Yes, subject to availability:

• Home delivery within Managua: US$8.
• Airport: free.
• Hotels: free.
• Peñas Blancas border: US$70.
• Bus terminals: free.
• Other destinations: quoted based on the location.

Regular rentals include unlimited mileage within Nicaragua. Monthly rentals include up to 5,500 kilometers per month; additional kilometers are charged at the rate set in the contract.

Call LAGO's assistance lines right away: 8864-4093 and 7736-4040. Then:

1. Check whether anyone is injured and call for emergency help if needed.
2. Tell LAGO your location and briefly explain what happened.
3. Call Seguros América at 1-800-9999 and say it is a rental vehicle.
4. Call the Traffic Police and wait for them.
5. Do not accept agreements, make payments or take responsibility with third parties.
6. Take photos and videos of the scene, the vehicles, the license plates and the damage, as long as it is safe to do so.
7. Do not leave, alter or repair the vehicle without authorization from LAGO and the insurer.
8. Keep the ticket, the accident certificate and any document the authorities give you.

Public emergency numbers: National Police 118, Fire Department 115. Failing to report the accident on time or not following this procedure may affect your coverage.

Yes, as long as the vehicle is still available and LAGO approves the extension. You must request it at least 24 hours in advance. The extra time must be paid before the current contract ends, using the payment method agreed with LAGO. The extension is only confirmed once LAGO approves it.

Fines received during the rental are the driver's responsibility. The fine must be paid at Banco de la Producción (Banpro) or at the corresponding police station; keep the receipt and send it to LAGO. For drivers with a Nicaraguan license, about five days after the payment is registered, Correos de Nicaragua mails the license to the driver's home. Foreign drivers must pick up their license in person at the Dirección de Seguridad de Tránsito Nacional. If an authority holds your license or any other document, let LAGO know right away and send a copy of the ticket.

Yes. We have special rates for two-week rentals, monthly rentals and repeat customers. The price depends on the vehicle, the dates and availability. For an exact quote, share your dates and the category you need.